Customer service representative (m/f)

Your Responsibilities
Providing personalized advice and assistance to customers at the counter
Handling customer inquiries by phone and in writing
Selling tickets and passes for public transportation in the Greater Zurich Area
Handling customer complaints and individual requests
Providing support and advice via digital communication channels
Working in various departments, including the City of Zurich’s Lost and Found Office and the energy sector on behalf of ewz
Ensuring professional, friendly, and service-oriented customer interactions

We are looking for employees to work 80–100% of full-time hours. The position primarily involves providing in-person assistance at the service counter, as well as handling customer inquiries regarding public transportation in the Greater Zurich area via phone and in writing. In addition, the role includes assignments for the City of Zurich’s Lost and Found Office and in the energy sector as part of contracts with ewz. Other responsibilities include selling tickets and passes, handling customer complaints, and providing support through digital channels.

Key requirements include:

• Completed business training or comparable basic education
• Experience in customer service
• Very good German skills and good English skills
• A strong service orientation and excellent written and verbal communication skills
• A well-groomed and professional appearance, as well as a friendly, customer-oriented demeanor
• Willingness to work irregular hours and shifts, as our hours of operation are from 6:00 a.m. to 10:00 p.m., 365 days a year
• Willingness to take on a variety of tasks at the service counter, via digital channels, and in various departments
• A reliable, resilient, and team-oriented personality
• Impeccable reputation

German