Customer service representative (m/f)

Here's what you can expect at our client's company

You’ll be part of a well-coordinated, 15-person customer service team with strong team spirit
A corporate culture that emphasizes personal responsibility, trust, and professional development
Modern work methods with a focus on digitalization and efficient processes
An environment where customer service isn’t just about providing support, but actively contributes to customer retention and development
Competitive employment terms and flexible work arrangements

For our client, an innovative and digitally focused health insurance company, we are seeking a dedicated individual for our customer service team. The company is known for modern healthcare solutions, streamlined processes, and a strong customer-centric approach.

We’re looking for a service-oriented, communicative, and empathetic person who enjoys interacting with customers and wins people over with a friendly demeanor. You’ll enjoy working in a dynamic, diverse team of about 15 people, actively contribute to the team, and maintain a clear overview even in challenging situations.

Your Responsibilities

You’ll be the first point of contact for customers and represent the company to the outside world.

Handling customer inquiries in first-level support via phone, email, chat, and other channels
Providing information on products, services, billing, and administrative matters
Assisting with account changes and maintaining policyholder data
Proactively identifying gaps in coverage and forwarding relevant leads to the sales team
Preparing quotes on an as-needed basis and processing document requests
Ensuring a high level of service quality and a positive customer experience
Your Profile

Completed vocational training or high school diploma
Strong customer focus and a passion for direct customer contact
Experience in customer service is a must, ideally in the health insurance sector
Completed VBV certification or willingness to complete it
Very good command of German, as well as good command of English and Italian or French
A structured, reliable, and resilient work style
Proficiency with MS Office and CRM systems

German