diallon® - a brand of the diallon - Bellini Personal AG, Zürich
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Customer service representative (m/f)

Reference: M1154170
Zurich
admission: by arrangement
Permanent position

As part of the axxeva Group, {Brand} - Bellini Personal AG specializes in temporary and permanent positions and offers comprehensive personnel services. With locations throughout Switzerland, we support our clients in successfully implementing their orders and projects. For our client in Zürich, we are looking for:

Description

We are currently looking for a {job title} for our client based in {job location}. This is a direct permanent position with our client. Our support and placement services, as well as all our other services, are free of charge for you as an applicant.

Your job

Your challenge:
  • Providing professional telephone advice to incoming callers
  • Answering questions about invoices, payments, and credit card availability.
  • You will also support our customers with any questions they may have about our e-services and help them get the most out of our platforms.
  • In addition, you will continuously expand your knowledge of our wide range of products, processes, and services so that you can always offer our customers comprehensive and competent assistance.
  • In critical moments, such as card loss or fraud, you will be a reassuring anchor for our customers, providing them with empathetic and effective support.

Your profile

Our client offers attractive conditions, first-class benefits, and comprehensive social benefits that far exceed the industry standard. Flexible working models such as part-time, job sharing, and hybrid working are possible. The locations are conveniently situated, with internal parking available. In addition, employees can expect an agile working environment characterized by innovation, digitalization, and an outstanding customer experience.

knowledge

Your qualities:

  • You have completed an apprenticeship or high school diploma
  • You have excellent German and French language skills
  • Communicating in English is no problem for you
  • You are very familiar with e-services
  • Preferably, you already have experience in a contact center
  • Customer enthusiasm is not a foreign concept to you, and you always find tailor-made solutions and answers
  • You have a good knowledge of common MS Office programs and are technically savvy
  • You are able to quickly familiarize yourself with different systems and processes
  • You have a clean criminal record and debt collection history
  • You are able to multitask, very reliable, friendly, and have a healthy sense of humor

Languages

German

Have we piqued your interest?

Then apply online for the position of {Job Title}—your resume is all we need. If you have any questions, please feel free to contact Christian Bagnolo at {Brand}.

Apply now

contact person

Christian Bagnolo
christian.bagnolo@diallon.ch
058 059 56 05
Stauffacherstrasse 16
8004 Zürich
Telephone Email
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