Customer service representative (m/f)

Your challenge:

Providing professional telephone advice for incoming calls
Answering questions about invoices, payments, and credit card availability.
You will also support our customers with any questions they may have about our e-services and help them get the most out of our platforms.
In addition, you will continuously expand your knowledge of our wide range of products, processes, and services so that you can always offer our customers comprehensive and competent assistance.
In critical moments, such as card loss or fraud, you will be a reassuring anchor for our customers, providing them with empathetic and effective support.

Our client, one of Switzerland's largest banks, is looking for someone who has customer service in their blood and wants to take the next step in their career. You will start as a temporary employee and have six months to prove yourself. Your hard work will be noticed and rewarded.

Our client treats its employees as if they were regular employees. Many have made the transition from temporary position to team leader.

So don't miss out on this opportunity—we look forward to receiving your application.

Applicants looking for a temporary solution of at least 6 months are also welcome.

Your qualities:

You have completed an apprenticeship or high school diploma
You have excellent German and French language skills
Communicating in English is no problem for you
You are very familiar with e-services
Preferably, you already have experience in a contact center
Customer enthusiasm is not a foreign concept to you, and you always find tailor-made solutions and answers
You have a good knowledge of common MS Office programs and are technically savvy
You are able to quickly familiarize yourself with different systems and processes
You have a clean criminal record and debt collection history
You are able to multitask, very reliable, friendly, and have a healthy sense of humor


Benefits:

Our client offers attractive conditions, first-class benefits, and comprehensive social benefits that far exceed the industry standard. Flexible working models such as part-time, job sharing, and hybrid working are possible. The locations are conveniently located with internal parking facilities. In addition, employees can expect an agile working environment characterized by innovation, digitalization, and an outstanding customer experience.

German